There are several ways to get in touch with the hosting company whose services you are using, but the one that you will invariably find irrespective of which company you pick is a trouble ticket system. This is the least complicated correspondence medium for several reasons. In case no client service team representative is available at the moment and they are all occupied, a phone call may not be answered, but a ticket will always hit home. In addition, you can copy & paste extensive bits of information without the need to worry about printing mistakes, and if a certain problem needs more time to be solved or a number of responses must be exchanged, all the info will be in the same location, so either party can always see the comments added by the other one. The downside of using tickets to touch base with your web hosting company is that they are typically separate from the web hosting platform, so if you have to provide information or to adhere to instructions, you will have to use no less than two separate admin dashboards and this number might grow in case you wish to administer multiple domains. Additionally, a lot of hosting companies respond to tickets after a couple of hours, or even once in every twenty four hours, and for you as a client, this means wasted time whilst awaiting an answer.

Integrated Ticketing System in Cloud Web Hosting

With a cloud web hosting from us, you will never need to leave your account. Our ticketing system is built into the Hepsia hosting Control Panel, which is used to manage your entire online presence. You can easily access any support ticket while you’re browsing through your website files or configuring different settings. The ticketing system is being closely monitored 24x7 by our help desk support staff representatives and the ticket response time is no more than one hour, but it rarely takes more than twenty minutes to obtain assistance. Unlike certain hosting companies, we do not charge extra for using the ticketing system, so you can contact us as often as you wish and request information in regard to any technical or billing problem. You can also read a number of educative articles, which will help you deal with the commonest challenges yourself.