Customer Support Channels

  • 1 hour ticket response time

  • A 1–hour Response Guarantee

  • We provide you with a 1–hour reply warranty with all of our cloud web hosting packages, meaning that every single advice inquiry you submit will undoubtedly be responded to in only an hour maximum. Our support crew members have been educated to instantly take care of any situation and to offer you well timed guidance on any difficulty that you possibly have.

  • Top quality support service

  • A Top–quality Support Service

  • Our tech support service is delivered by a crew of proficient employees who’re ready to answer to your query without delay. You’re able to contact the tech support staff by opening a support ticket from your Web Site Control Panel or by sending us an email. On working days, you may as well call us on the phone or make use of the online chatting service.

  • Intuitive help center

  • An Intuitive Help Section

  • CharlestonHost.com’s Control Panel boasts a detailed know–how base which is included in all sections. In each section, you will find a Help control key that will load for you a selection of step–by–step tutorials on how to use a certain function or conduct a specific action. In addition, we have created information films that will help you get a better idea of the Control Panel’s interface.