Technical Support Channels

  • 1 hour ticket response time

  • A 1–Hour Response Guarantee

  • We offer a 60 min response time guarantee for each trouble ticket or email that you submit to the client support staff. We’ll quickly answer all common enquiries and forward the case to our system administrators in case further assistance is required. If you order the Optional Admin Services package, we’ll execute any of the included server management tasks at a time that has been discussed with you preliminary.

  • Top quality support service

  • An Exceptional Customer Service

  • We’ll be at your disposal 24/7/365 to answer any questions that you may have pertaining to our Web Site Control Panel or any of the applications that we have pre–installed on your behalf on the server. If you also need assistance tackling server administration procedures, you can order our Optional Admin Services package, which includes data backup hard disk storage space, weekly OS updates, server monitoring and rebooting procedures, as well as installation and problem troubleshooting services

  • Intuitive help center

  • An Easy–to–Navigate Help Section

  • We have provided our Web Site Control Panel with a circumstantial knowledgebase, which includes exhaustive explanations of all its features and functionalities. Besides, we have shot exhaustive video tutorials that will further explain to you how to perform a certain task or troubleshoot a frequently experienced issue. All the help articles and the video tutorials are readily reachable from each Web Site Control Panel section via the Videos and Help buttons situated in the top right corner.