The support that you will get from your cloud web hosting supplier is really important, regardless if you have pre-sales questions and you're not a customer yet, or you have a technical problem with an active account. Prompt and clear info about a question or an issue can save you a lot of time and efforts, not mentioning that this can often be a sign that you're ordering from a genuine website hosting provider not from some reseller. When you purchase a hosting account from a company that doesn't own its servers and it cannot access them right away, it is very likely that you will wait for a day or two in order to have a reply to any query, thus your sites may remain offline for quite some time. However, a company that offers numerous options for communication and has a technical support staff that is available any time will assist you to right away and help you reduce or totally avoid any downtime and potential losses.

24/7 Customer Support in Cloud Web Hosting

The customer and tech support services for our cloud web hosting plans are round-the-clock, which means that you can forget all about waiting for several days to receive assistance. If you are not our client yet, you can call us, chat with an agent or send an e-mail. If you currently have an account, you're able to open a support ticket on top of the other three ways of contact. You're able to select the best way to contact us depending on what your location is or the hardware you are using. We can help you for almost any webhosting-related query that you have or problem that you could encounter and even if you contact us during the weekend or on official holidays, we shall be available 24/7. For more technical or time-consuming problems you can open a ticket, but even in this situation the maximum response time will never exceed 60 minutes.