If you ever have any inquiries connected to your web hosting plan or if you encounter a problem with your websites, you will need to get in touch with the respective web hosting company’s tech support team. It may not matter how swiftly they’ll respond if you’ve got a general query, but a problem such as an ill-applied web application update, for example, may lead to your website becoming damaged or inaccessible on the web. And the longer you wait for the support team to help you out, the longer the site will be inoperational. In case you offer services or goods online, any outage will destructively affect your site and you may lose existing or potential customers. A lot of web hosting providers, especially resellers, respond to e-mails and support tickets within 24 hours, but in the electronic epoch that is far too long, as customers will scarcely ever revisit a website that is not functioning properly for prolonged stretches of time.

One-Hour Response Guarantee in Cloud Web Hosting

In case you’re using any of our cloud web hosting and you have a query or come across a certain problem, you can contact us 24x7x365 by opening a tech support ticket or by writing an e-mail and we guarantee that you will obtain a response in less than sixty minutes. If the issue can be sorted out, we’ll do it before we reply to you, whilst if there is something that you need to do on your end, we will give you all the needed information – what settings to check, what possible solutions to try out, etc. Normally, you’ll receive a response within 30 minutes max, which implies that waiting around for hours on end or even for more than a day to obtain help is something inconceivable. Our sixty-minute reply time guarantee is valid for any query that you might have – general, billing or technical.