A live chat is among the many channels of communication supplied by some hosting providers as part of their support service. Determined by the service provider, the chat is used for pre-sales, billing and/or tech support. This method of contact is faster compared to a support ticket and it will make it much less likely to misunderstand or misspell anything compared to a phone call with an agent. Furthermore, when the issue that you experience requires some time to be reviewed and resolved, you're able to do something different at the same time instead of just waiting, as you'd have to do when you call. You can also use a live chat support service free of charge as long as you have world wide web accessibility even when your hosting supplier is based in another country and they don't have a local telephone number that you can call.

Live Chat Support in Cloud Web Hosting

As part of the support services that we supply for all our cloud web hosting, you will find live chat support that is available twenty-four seven, even on holidays. You are able to get in touch with us no matter if you already have an account or not, since we can support you with all kinds of things, ranging from giving you basic information regarding our solutions in case you aren't our client yet and you're thinking about purchasing one of the packages, to assisting you with installing an e-mail account in an email client. Part of the issues are more complicated and time-consuming, which means that you will have to employ the ticketing system which is incorporated into the Hepsia hosting Control Panel, but we can save you time and help you in real time on the live chat for quite a few things.